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You may also use out-of-network benefits at Targetoptical.com for most other vision insurance companies, like VSP. You can submit the claim form directly to your insurance company. Download the form

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Having issues? Use these promo codes

40% off prescription glasses

20% off frame only

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Shipping and returns - Target Optical

Shipping & returns

Your satisfaction is our priority. Find everything you need to know about our shipping timelines and hassle-free return process.

Fast Delivery

Standard shipping on all orders

Free 90-Day Returns

Easy returns within 90 days

Quality Guarantee

100% authentic products

Shipping Options+
MethodCostShipping Days
Responsible ShippingFree3-5 business days
Expedited Shipping$9.991-2 business days
Express Shipping$16.991 business day
Ship to StoreFree2-3 business days

Order processing+

On top of the shipping days, it will take extra days to process your order depending on whether it includes prescription eyewear, non-prescription eyewear or contact lenses.*

Prescription eyewear Requires 1-8 business days to process plus shipping.
Non-prescription eyewear Requires 1-2 business days to process plus shipping.
Contact Lenses Requires 1-2 business days to process plus shipping.
AI glasses Due to local shipping regulations, AI glasses can't be shipped to Alaska, Hawaii and Puerto Rico.

Shipping policies+

Responsible shipping is fulfilled by logistics service providers that adopt solutions to reduce emissions. Delivery may take up to 5 business days.

This shipping option includes:

1. Maximization of truck transport: transport emissions are reduced by using land transportation whenever possible, thus avoiding the use of other available modes, characterized by higher emissions. Exclusions from this service may apply*.

2. Emission offset program (offered by selected transport carriers): Providers calculate the carbon emissions from pickup to delivery; these emissions are then offset through climate protection projects supported by such providers, which include reforestation, renewable energy production, waste disposal, and more. The carbon-neutral service offered by the logistics providers is verified and certified by external audit companies (e.g., Société Générale de Surveillance).

The logistics service providers that can provide this emission offsets service are:

*Additional processing time is required based on items ordered. Daily processing cutoff is 12:00 PM ET. Orders placed after this time begin processing the next business day. Every pair of prescription eyewear is custom-made to unique prescriptions, which can cause slight variations in processing times. High prescriptions, progressive lenses, and sun lenses generally require additional time. The estimated delivery times provided are based on typical prescription processing times. Actual delivery date is dependent on the successful and timely verification of your prescription with your eye care professional. Delays in verification will extend the delivery timeframe. While we guarantee our internal processing timelines, total delivery windows are estimates. Target Optical is not responsible for unexpected shipping delays caused by severe weather, natural disasters, or carrier-side network constraints. Risk of loss passes to the customer once the carrier marks the package as "Delivered." If tracking information confirms delivery but the package cannot be located, please contact the carrier directly. We highly recommend shipping to a secure location or utilizing the Store Pickup option for guaranteed security. To get items as fast as possible, orders containing multiple item types (such as contact lenses combined with prescription frames) may ship separately from different fulfillment centers. Unique tracking numbers for each package will be shared at no extra cost. Expedited and Express shipping methods are not available for P.O. Boxes, APO, FPO, or DPO addresses. Orders utilizing these destinations will automatically default to Standard/Responsible shipping.

Our 90-Day Guarantee

If you're not happy with your order, we'll give you a full refund or exchange within 90 days of purchase. We even pay for return shipping.*

Easy Exchanges
You can exchange your frames for any pair equivalent to your original purchase price. Please note that additional lens enhancements, frame upgrades, and extra accessories are not covered under the swap value and will incur additional costs.

Items covered
This policy applies to prescription eyewear, non-prescription sunglasses, and accessories. Non-prescription sunglasses and accessories must be returned unused, untested, with original tags, and in re-sellable condition.

How online returns work+
1
Submit your return request online Start the process on our website
2
Receive a prepaid shipping label We'll email it within 48 hours
3
Pack and ship your item Use the label we provided
4
We inspect your return Quality check upon arrival
5
Refund is issued To your original payment method

Items must be returned in their original condition (with original packaging, unused, untested, original tags, and are resellable). If we receive returned items in a condition that doesn't meet our return requirements, we will decline the return. Should you submit a non-compliant return, you authorize us to process standard non-compliance evaluation for the return item using your payment method and/or reverse any temporary credit issued. Refunds will be issued after the returned product is received and inspected.


Replace or exchange+

Prefer to exchange? Contact customer care

Exchanges must be within 90 days

Replacement must match original value (price differences apply)


In-store returns+

In-store purchases must also be returned in store

Bring item(s) + receipt to any store

Refund issued to original payment method

Must be within 90 days


Refunds

Products must be returned within 90 days of purchase to receive a refund. Nuance Audio Glasses and Ray-Ban Meta must be returned within 30 days of purchase. Product boxes must be in their original, factory-sealed condition. Non-prescription sunglasses and accessories must be in their original condition. This does not apply to loss or theft. The refund will be issued in the same form as the original purchase. This guarantee does not cover accidental damage, scratches, or breakage. Additional lens enhancements, frame upgrades and accessories are extra.

Contact Lens Return Policy

We accept all unopened, unexpired boxes of contact lenses accompanied by the original sales receipt within 90 days. Product boxes must be in their original, factory-sealed condition for a full refund.

Exchanges

Products must be returned within 90 days of purchase to make an exchange. Nuance Audio Glasses and Ray-Ban Meta must be returned within 30 days of purchase for exchanges. Exchanges can be any pair equivalent to their original purchase price. Additional lens enhancements, frame upgrades and accessories are extra. For online exchanges, guests must return the original pair purchased with the original receipt upon delivery of the replacement pair.

AI Glasses and Nuance Audio 30-Day Policy

Intelligent eyewear categories have a specialized return window due to the nature of their components. All AI glasses and Nuance Audio Glasses must be returned or exchanged within 30 days* of the original purchase date. To qualify for a refund, these products must be returned completely unaltered and in their original condition with all factory packaging, charging cables, manuals, and accessories intact. Returns for these products must be requested via their dedicated online form.

*California residents have 45 days to return smart eyewear.

*This guarantee explicitly does not cover accidental damage, scratches, frame breakage, loss, or theft. For coverage against physical damage, please consider adding Worry-Free Protection Plan at the time of purchase. Items must be returned to in the same structural condition they were received. If the fulfillment center receives returned items that do not meet the explicit criteria (e.g., items showing physical wear, missing components, or unsealed boxes), the return may be declined. By submitting a return, you authorize that your original payment method for the full amount of the non-compliant return and/or reverse any temporary refunds previously issued. Target Optical does not legally take title or ownership of returned or exchanged items until the package physically arrives and is scanned at the verified fulfillment center. We highly recommend keeping a copy of your prepaid drop-off receipt until the refund is officially finalized. To ensure these policies remain available to all guests, Target Optical reserves the explicit right to deny returns, refunds, or exchange requests if we detect patterns of fraud, suspected fraud, profile exploitation, or policy abuse.

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